Responding to a Twitter user’s criticism after senior citizens of his family were allotted upper berths in a train, the Indian Railway Catering and Tourism Corporation (IRCTC) explained to him that this happened likely due to non-availability of lower berths in the said train at the time of booking.

“@IRCTCofficial @AshwiniVaishnaw What kind of software is being used by you for generating Ticket? An old woman of age 70 has been alloted side upper berth? Will you at a age of 70-80 be able to climb to the upper birth? As entered 2 ladies are there 1- My mother & 2-my granny,” Twitter user malayaranjanpati posted, tagging both IRCTC and railway minister Ashwini Vaishnaw.

“@IRCTCofficial @AshwiniVaishnaw What kind of software is being used by you for generating Ticket? An old woman of age 70 has been alloted side upper berth? Will you at a age of 70-80 be able to climb to the upper birth? As entered 2 ladies are there 1- My mother & 2-my granny,” Twitter user malayaranjanpati posted, tagging both IRCTC and railway minister Ashwini Vaishnaw.

The IRCTC responded to the tweet through RailwaySeva, the Indian Railways’ official Twitter account to assist passengers. “In the computerised reservation system of Indian Railways, there is a provision for allotting lower berth automatically to senior citizens and female passengers above the age of 45 years., even if no choice is given. It is, however, subject to availability of such lower berths at the time of booking,” an IRCTC official replied through RailwaySeva.

The official further explained that in trains, the ticket checking staff has been empowered to allot lower berths, if available, to senior citizens who got booked on upper/middle berths.

Meanwhile, malayaranjanpati also said that four of his family members were travelling in this train; of these, three were accommodated in the same coach (B5), while the fourth, his grandmother, was in another coach (B2). He demanded a replacement ticket with all the conditions fulfilled.Meanwhile, malayaranjanpati also said that four of his family members were travelling in this train; of these, three were accommodated in the same coach (B5), while the fourth, his grandmother, was in another coach (B2). He demanded a replacement ticket with all the conditions fulfilled.

On this bit, there is no response yet from IRCTC.

Upset with wife, UP man living on 80-feet-tall palm tree for a month

Read More…